FAQ’s

About Our Products

1. Are the products sold on NorthVape.Us authentic?

Yes, all products sold on NorthVape.Us, including the North 5000 Habibi Edition, North Vision Habibi Edition 15000 Puffs, North FT12000 Disposable Vape, North Vision Vape 15000, North Connect Pro 40000, North 5000, North Stellar Dark Moon Edition 40000, and North Vision Zero Nicotine 15000, are 100% authentic and sourced directly from North Vape. We ensure genuine, high-quality vaping devices for a safe and premium experience. Avoid counterfeit products by purchasing only from our official website or authorized retailers.

2. What products does NorthVape.Us currently offer?

We offer the following premium disposable vapes:

North 5000 Habibi Edition: Up to 5,000 puffs, 10ml e-liquid, 5% nicotine, 550mAh rechargeable battery, mesh coil, and e-liquid/battery indicators.
North Vision Habibi Edition 15000 Puffs: Up to 15,000 puffs, 15ml e-liquid, 5% nicotine, 650mAh rechargeable battery, visionary mesh coil, and energy-radiating screen.
North FT12000 Disposable Vape: Up to 12,000 puffs, 15ml e-liquid, 5% nicotine, 650mAh rechargeable battery, dual plaid mesh coil, crown airflow dial, and immersive screen.
North Vision Vape 15000: Up to 15,000 puffs, 15ml e-liquid, 5% nicotine, 650mAh rechargeable battery, visionary mesh coil, and energy-radiating screen.
North Connect Pro 40000: Up to 40,000 puffs, 20ml e-liquid, 5% nicotine, 900mAh rechargeable battery, dual mesh coil, 2-inch full-touch screen, Bluetooth, and 15+ apps.
North 5000: Up to 5,000 puffs, 10ml e-liquid, 5% nicotine, 550mAh rechargeable battery, mesh coil, and e-liquid/battery indicators.
North Stellar Dark Moon Edition 40000: Up to 40,000 puffs, 20ml e-liquid, 5% nicotine, 750mAh rechargeable battery, dual mesh coil, and fully curved screen.
North Vision Zero Nicotine 15000: Up to 15,000 puffs, 15ml e-liquid, 0% nicotine, 650mAh rechargeable battery, visionary mesh coil, and energy-radiating screen.

3. How much is a North Vape?

Prices vary by model and retailer promotions:

North 5000 Habibi Edition: Approximately $14.99.
North Vision Habibi Edition 15000 Puffs: Around $15.99.
North FT12000 Disposable Vape: Approximately $14.99.
North Vision Vape 15000: Around $14.99.
North Connect Pro 40000: Approximately $18.99.
North 5000: Around $15.99.
North Stellar Dark Moon Edition 40000: Approximately $18.99.
North Vision Zero Nicotine 15000: Around $14.99.

Prices may vary based on promotions or shipping costs. Check our website, NorthVape.Us, for current pricing and exclusive deals.

4. Do North Vapes have nicotine?

Most of our products contain 5% (50mg) nicotine salt for a satisfying throat hit, including the North 5000 Habibi Edition, North Vision Habibi Edition 15000 Puffs, North FT12000, North Vision Vape 15000, North Connect Pro 40000, North 5000, and North Stellar Dark Moon Edition 40000.

The North Vision Zero Nicotine 15000 is our nicotine-free option, offering 0% nicotine for a flavor-focused experience.

5. How many puffs are in a North Vape?

Puff counts depend on the model and usage:

North 5000 Habibi Edition: Up to 5,000 puffs.
North Vision Habibi Edition 15000 Puffs: Up to 15,000 puffs.
North FT12000 Disposable Vape: Up to 12,000 puffs.
North Vision Vape 15000: Up to 15,000 puffs.
North Connect Pro 40000: Up to 40,000 puffs.
North 5000: Up to 5,000 puffs.
North Stellar Dark Moon Edition 40000: Up to 40,000 puffs.
North Vision Zero Nicotine 15000: Up to 15,000 puffs. Puff counts may vary based on vaping habits, such as puff duration and frequency.

6. Are North Vapes rechargeable?

Yes, all our devices are rechargeable via USB Type-C:

North 5000 Habibi Edition and North 5000: 550mAh battery.
North Vision Habibi Edition 15000 Puffs, North Vision Vape 15000, North Vision Zero Nicotine 15000, and North FT12000: 650mAh battery.
North Stellar Dark Moon Edition 40000: 750mAh battery.
North Connect Pro 40000: 900mAh battery. Use a standard USB-C cable (not included) and charge from a compatible power source. Charging times are typically 1–2 hours, with overcharge protection for safety.

7. What are the key features of North Vape devices?

Our devices are designed for performance and convenience:

Mesh Coils: All models use advanced mesh coils (dual plaid mesh in FT12000, Connect Pro 40000, and Stellar Dark Moon Edition) for enhanced flavor and vapor.
Rechargeable Batteries: USB-C rechargeable batteries (550mAh–900mAh) ensure long-lasting use.
Smart Displays: Energy-radiating screens (North Vision models), immersive screens (FT12000), curved screens (Stellar Dark Moon), or 2-inch full-touch screens with Bluetooth and apps (Connect Pro 40000) monitor e-liquid and battery levels.
Adjustable Airflow: Crown Airflow Dial with Discrete, Full Flavor, and Auto Boost modes on FT12000; fixed airflow on Vision models.
Overcharge Protection: Ensures device longevity and safety.
Flavors: Over 40 bold flavors, including Blue Razz, Watermelon Ice, and Cherry Cola.

8. What flavors are available for North Vape devices?

We offer over 40 flavors, including:

North 5000 and Habibi Edition: 15+ flavors like 2 X Apple, Banana Berry, and Mocha Frappe.
North Vision Habibi Edition 15000 and North Vision Vape 15000: Flavors like Bahama Bliss, Cherry Strazz, and Juicy Peach.
North FT12000: 30+ North flavors, including Cactus Jack, Kiwi Dragonfruit, and Frozen Raspberry.
North Connect Pro 40000 and Stellar Dark Moon Edition 40000: Flavors like Blackberry Blueberry, Sour, and Skyfall.
North Vision Zero Nicotine 15000: Flavors like Blue Razz, Juicy Peach, and Miami Mint. Check our website for the full flavor list, as some may sell out quickly.

Safety and Legal

9. Are North Vapes safe?

North Vapes are manufactured with high-quality materials and include safety features like overcharge protection. To ensure safe use:

Use only as directed; do not modify the device.
Charge with a compatible USB-C cable and avoid overcharging.
Store in a cool, dry place away from extreme temperatures.
Keep out of reach of children and pets.
Dispose of properly at e-waste recycling centers. Nicotine is addictive, and our products (except North Vision Zero Nicotine 15000) contain 5% nicotine, which may pose health risks. Consult a healthcare professional if needed.

10. Are vapes being banned in North Carolina?

As of July 1, 2025, there is no statewide ban on vaping products in North Carolina. However, local regulations may vary, and some municipalities restrict vape sales or use in public spaces. The legal age to purchase vaping products in North Carolina is 21, and we comply with all federal and state regulations, including age verification at checkout. Always check local laws before purchasing or using vapes, as regulations may change. For the latest updates, consult North Carolina’s Department of Health and Human Services or local government websites.

11. What is the legal age to purchase and use North Vape products?

You must be 21 or older to purchase and use our vape products, per U.S. federal and North Carolina regulations. We verify age during checkout to ensure compliance.

Usage and Maintenance

12. Why is my North Vape not hitting?

If your North Vape isn’t working, try these troubleshooting steps:

Check Battery: Ensure the device is charged. Connect it to a USB-C charger and look for the charging animation (if applicable). A low battery may prevent vapor production.
Inspect Airflow: For FT12000, ensure the Crown Airflow Dial isn’t blocked or set to Discrete mode, which restricts airflow.
Check E-Liquid: Verify e-liquid levels via the device’s display (Vision, FT12000, Connect Pro, or Stellar models). If empty, the device is depleted and cannot be refilled.
Clean Mouthpiece: Debris or residue may block the draw-activated sensor. Gently clean with a dry cloth.
Draw Technique: Inhale slowly and gently, as our devices are draw-activated.
Device Defect: If the issue persists, it may be defective. Contact our support team for assistance or warranty claims. Always store and use the device as directed to avoid issues.

13. How do I charge my North Vape device?

All our devices are rechargeable via USB-C:

Use a standard USB-C cable (not included).
Connect to a compatible power source (e.g., wall adapter or computer).
Monitor the charging animation or battery indicator (on models with screens). Charging takes 1–2 hours. Avoid overcharging and use only compatible chargers to prevent damage.

14. How do I monitor battery and e-liquid levels?

North Vision Habibi Edition 15000, North Vision Vape 15000, North Vision Zero Nicotine 15000: Energy-radiating screen shows real-time e-liquid and battery levels with charging animation.
North FT12000: Immersive screen displays e-liquid and battery status.
North Connect Pro 40000: 2-inch full-touch screen shows battery, e-liquid, and more.
North Stellar Dark Moon Edition 40000: Fully curved screen displays usage details.
North 5000 and Habibi Edition: LED indicators show battery and e-liquid levels.Refer to the user manual for specific indicator details.

15. Does vape juice expire, and how should I store my device?

Vape juice typically lasts 1–2 years if stored properly. To maintain quality:

Store in a cool, dry place away from direct sunlight.
Avoid extreme temperatures (e.g., hot cars).
Keep upright to prevent leaks. Check the packaging for the e-liquid’s expiration date.

General Questions

16. Can I travel with North Vape products on an airplane?

Yes, you can travel with North Vape products in the U.S., but follow TSA and airline regulations:

Carry-On Only: Devices must be in carry-on luggage due to lithium-ion batteries.
E-Liquid Limits: Pre-filled e-liquid (10ml–20ml) complies with TSA’s 3.4oz (100ml) liquid limit. Place in a clear plastic bag for screening.
No Usage on Flights: Vaping is prohibited on commercial flights. Do not use or charge during the flight.
International Travel: Check destination country laws, as some ban vaping devices or nicotine products. Verify airline policies and local regulations before traveling.

17. How should I dispose of my North Disposable Vape device?

Dispose responsibly:

Do Not Throw in Regular Trash: Devices contain lithium-ion batteries and e-liquid, requiring special handling.
Recycle: Take to a local e-waste recycling center or vape shop with recycling programs.
Follow Local Laws: Check local waste management guidelines for proper disposal. Contact our support team for recycling options near you.

18. How do I choose the right North Vape product for me?

Choose based on your preferences:

For Portability: North 5000 or North 5000 Habibi Edition (5,000 puffs) are compact and ideal for moderate use.
For Longevity: North Connect Pro 40000 or North Stellar Dark Moon Edition 40000 (up to 40,000 puffs) suit heavy vapers.
For Features: North Connect Pro 40000 offers Bluetooth, apps, and a touch screen; North FT12000 has adjustable airflow.
For Nicotine-Free: North Vision Zero Nicotine 15000 provides 15,000 puffs without nicotine. Visit our product pages for detailed comparisons.

19. Where can I buy authentic North Vape products?

Purchase authentic products only from NorthVape.Us or authorized retailers listed on our site. Avoid counterfeit products by checking for official North Vape branding and verifying serial numbers (if applicable) on the official website.

20. How can I contact NorthVape.Us for support?

Reach us via:

Email: support@northvape.us
Website: Submit a contact form at www.northvape.us
Phone: Check our website for current customer service numbers. We respond within 24–48 hours.